Refund policy

Returns

All rented items must be returned by the return date listed in your order confirmation. Items must be packed with reasonable care, using the original packaging materials whenever possible.

Failure to return items by the designated return date may result in late fees or replacement charges.

If you receive an item and it is damaged, please let us know immediately by writing us at info@evrgreen.shop

Normal Wear & Tear

Normal wear and tear is expected and accepted. This includes minor scuffs, light use marks, or natural aging consistent with appropriate seasonal décor use.

Damage Policy

We understand accidents happen. Our policy allows for one accidental damaged item per order at no additional charge.

Damage beyond normal wear and tear, multiple damaged items, missing items, or items deemed unusable will result in a replacement fee equal to the retail value listed on the item tag or order documentation.

Lost or Unreturned Items

Any items not returned within five (5) days of the return deadline will be considered lost and charged at full replacement value.

Inspection & Charges

All items are inspected upon return. If additional charges apply, customers will be notified and the payment method on file will be charged accordingly.